Service Performance Alignment & Results Architecture
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Part I – Foundation
Body of Knowledge Structure
SPARA Core Foundation
SPARA Manifesto
The Meta Layer
SPARA Performance Gateway
Part II – The Performance Management Framework
Performance Management Framework Overview
The SPARA Performance Flow
Performance Intelligence Cycle (PIC)
Phase 1 – Frame the Performance Question
Phase 2 – Identify the Right Metrics
Phase 3 – Capture & Validate Data
Phase 4 – Report and Communicate Insight
Phase 5 – Drive Action and Adjust
The Performance Intelligence Loop - The PIL Method
Part III - SPARA Performance Cube
What Is the SPARA Performance Cube?
Navigating the Cube
Diagnosing Performance Gaps with the Cube
Designing with the Cube
Operationalising the Cube
Applying Performance Architecture Across Portfolios and Programmes
Performance Patterns
Part IV - SPARA Themes
Theme 1 – Performance Metrics Management
Theme 2 – Service Reporting
Theme 3 – Ownership and Accountability
Theme 4 – Risk, Assurance & Governance
Theme 5 – Capability and Competence
Theme 6 – Technology Enablement
Part V – SPARA Levers
SPARA Levers Introduction
Lever 1 Governance and Alignment
Lever 2 Performance Intelligence
Lever 3 People, Culture and Empowerment
Lever 4 Customer Experience and Outcomes
Lever 5 – Artificial Intelligence & Automation
Part VI - SPARA Measurement Chain
Introducing the SPARA Measurement Chain
Understanding Objectives
Understanding Critical Success Factors (CSFs)
Understanding Key Performance Indicators (KPIs)
Understanding Metrics
Integrating the Measurement Chain
Part VII – Tools & Methods
SAAM – The SPARA AIOps Architecture Method
SPARA Capability Matrix
Diagnosing and Sequencing Change
Root Cause Intelligence - The TRACE Method
Part VIII – Application & Adoption
Mapping Meta Models
Lever Application Matrix
Lever Ecosystem Integration
Lever Harmonisation
Drive Transformation and Change
SPARA with ITIL, COBIT, TOGAF, Agile & DevOps
SPARA in Regulated and Public Sector Environments
SPARA in Agile and DevOps Cultures
Strategic vs Operational Use of SPARA
Performance Journeys in Practice
Part IX –Certification & Institutionalisation
SPARA Governance (CoE, Working Groups, etc.)
SPARA Governance
SPARA Training and Uplift Models
Sustaining Improvement with SPARA
Annexes
Annex A: Glossary of Terms
SPARA Metric Catalogue
