Part II – The Performance Operating Model (POM)

Where structure meets intelligence.

This part introduces SPARA’s Performance Operating Model — the architectural layer that ensures performance isn’t left to chance. The POM provides the repeatable scaffolding for monitoring, managing, and improving service and organisational outcomes.

At the heart of the POM sits the Performance Intelligence Cycle (PIC) — a five-phase process that turns performance questions into action and alignment.

Use this section to define how performance will operate in your organisation, at every level of scale.

Includes:

• What is the POM and how does it enable SPARA?

• The Performance Intelligence Cycle (PIC)

• Roles and overlays for scaling performance practices

• Integration into governance, tooling, and operations